Deone Group assures you that your order will be shipped to you fully insured. We urge all customers to inspect your package for damage or tampering before receiving or signing for receipt.
To help you plan when to expect your order, you’ll find the arrival date is calculated based on the approximate number of days required to process, package, and deliver your order. For all US orders the arrival date is approximately 3-5day following the order. For international orders the arrival date is 7 to 10 days following the order.
- The order is normally shipped the day following the day that you ordered (Monday through Friday).
- If you place an order on a holiday, Saturday or Sunday your order will normally be shipped the following business day.
Shipping is via the US Postal Service and the charge is included in the shipping and handling charge. Normal charges are $9.95 per item plus $5 for each additional item to the same address for US deliveries. Normal International charges are $19.95 per item and $10 for each additional item to the same address. Currently the only international destination that we ship to is Canada.
Prices are subject to change without warning. Delivery times are only estimations based on current experience.
Damage During Shipping
Customer satisfaction is very important to us. All of our products are tested for purity and quality, and all shipments are carefully inspected before leaving our warehouse.
Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged product must be made within 48hrs of receipt of product. Please contact us at firstname.lastname@example.org and provide photo and detailed information for any product damaged during shipping within that time.